FREQUENTLY ASKED QUESTIONS

TS5 - Craig David and Toyboy _ Robin - 4th September 2016 - IMG_0210-Pano.jpg
 

FREQUENTLY ASKED QUESTIONS


Are all events included in my package?
Yes all events are included, the only item that is not included is the optional sunset boat party that can be purchased for £30 per person here

How far is the nearest beach?

The hotel is located 200m from the beach.

How far is the hotel from the airport?

This hotel is located approximately 25km from Ibiza Airport.

How many tickets do I select for each room type?

All the rooms at the event have to be fully occupied at the time of booking so, for example, if you want to be in a room of three you will have to select '3' from the drop-down menu at checkout. The same applies to twin share rooms, so if you select a room for two people you will need to select '2' from the drop-down menu at checkout and if you are travelling on your own please select the solo accommodation option and select '1 from the drop-down menu.

I have booked the wrong number of tickets for the room I want, what should I do?

If you have made an error and selected the incorrect number of tickets for the room type just get in touch with us at hello@fixers.co.uk to let us know. We will then be able to amend your booking to allocate you the correct room but please be aware this may affect the overall price that you are required to pay as different rooms have a different price.

If I don't have a group of three can I still book a triple room?

No, all the rooms have to be fully occupied at the time of booking. There are three people, twin and solo accommodation options to cater for all group sizes.

What is the Ibiza Rocks Host Service?

The Ibiza Rocks Hosts are on hand every day to make sure you get the most out of your stay at the Hotel. Think of them as your very own concierge service offering advice on anything from beaches and bars to shopping and restaurants and all from personal recommendation.