FREQUENTLY ASKED QUESTIONS

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FREQUENTLY ASKED QUESTIONS


Are all events included in my package?
The only item that is not included is the optional sunset boat party on Monday 18th June. This can be purchased for £30 per person online here at or from the Ibiza Rocks Shop in resort priced at €35

How far from the airport is the Hotel? 
The Ibiza Rocks Hotel is located approximately 25km from Ibiza Airport and will take around 30 minutes.

How do I get from the airport to the Hotel?
You can either book an advance transfer via our partners Holiday Taxis's for around £25 per person (return) or you can pick up a cab from outside the airport for around €35's one way. To book an advance transfer click here.

If you have booked return transfers then please check with our reception or Host Team  team to confirm what time you will be picked up.

What time can I check into my room?
The standard check-in time is 4pm. We cannot guarantee you will be able to get into your room anytime before this, however if your room is ready any earlier the hotel may be able to assist in an earlier check-in.

What happens when I arrive at the hotel? 
When you arrive at the hotel, go to reception and begin the check-in process. The Ibiza Rocks Hotel host team will be on hand to help with any questions relating to your stay at the hotel. You will also be given your Applebum Ibiza Takeover wristband along with your tickets to each of the club nights that are included.

Which tickets will I get and how do I get them?
You will not need any tickets for any of the pool parties at Ibiza Rocks Hotel or club events at Eden or Swag, you will gain entry to these with your wristband, however you will need tickets to gain entry to Hï Ibiza, Ushuaïa & Amnesia. These will be ready for you in the cubby hole of your room when you check in at reception. Please check your tickets before you head to your room.

Do I have to pay a deposit on the room?
Yes, you will be required to pay €30 deposit when you check in at reception. You can either pay cash or card. But to avoid any potential card fee's it is better to pay in cash. Please have your money ready at check in.

What is the Ibiza Rocks Host Service?
The Ibiza Rocks Hosts are on hand every day to make sure you get the most out of your stay at the Hotel. Think of them as your very own concierge service offering advice on anything from beaches and bars to shopping and restaurants and all from personal recommendation. 

What time do I need to check out of my room?
Check out time is 11am. It is possible for you the have a late check out until 7pm if your room is available. You can book this on the day at reception for €60.

How do I get to the clubs & venues?
Transport to all the clubs and venue's is not included in your stay. The cheapest way to get to and from the clubs is by using the disco bus which leaves from San Antonio bus station and is about a 10 minute walk from the Ibiza Rocks Hotel. Check out the map on the app to see the location of the bus station, or ask the Ibiza Rocks Host team in resort for directions. The easiest way to get to the clubs and venues is via cab. There is a licensed taxi rank directly outside the Ibiza Rocks Hotel with cabs arriving frequently.

How far away are the clubs and venues from Ibiza Rocks Hotel? 
Boat Party - Located at the Port San Antonio - 5 minute walk from the Ibiza Rocks Hotel.
Hï Ibiza - Located in Playa D'en Bossa - 30 minutes in a cab. Longer on the bus.
Eden -  Located in San Antonio - 10 minutes walk from the Ibiza Rocks Hotel.
Ushuaïa - Located in Playa D'en Bossa - 30 minutes in a cab. Longer on the bus.
Amnesia - Located just outside of San Antonio - 15 minutes in a cab. A little longer on the bus.

How do I get the disco bus and how much is it? 
You can catch a bus to any of the superclubs from the main bus station. Departing from San Antonio every half hour, a one-way trip costs between €3 and €3.50.
L3-DISCOBUS will drop you at Amnesia. 
L3B-DISCOBUS will drop you at Playa D'en bossa for Hï Ibiza, Ushuaïa and just a short walk from Ushuaïa, Swag.

Top tips: Download the Ibiza Bus app from the app store it's a handy, easy way to find your way around the day buses and the night buses. The bus station is located about a 5minute walk from the Ibiza Rocks Hotel and is located on our map.

Are towels included in my booking?

Each room is provided with fresh bath towels which will be changed during your stay. Pool towels can be purchased from the Ibiza Rocks merchandise shop or hired from the lifeguard with a €20 deposit which you can claim back upon return.

Do I get air-conditioning in my room?
If you are staying at the Ibiza Rocks Hotel then all rooms are equipped with an Air-Conditioning unit which is free to use for your stay.
If you are staying at the Budget Apartments then there is a charge of €7 a night to use the Air-conditioning.

Is there a safe place to keep my valuables?
Every room comes with a safety deposit box. There is a €4 daily charge for the key to the Safe.
Outside of check-in/check-out times we have a CCTV covered Luggage Room just above reception where you can are welcome to leave your bags before accessing your room and after checking out of your room.

How do I enquire about Lost Property?
We ask all guests to ensure they have taken all their personal belongings from the rooms before checking out.
The hotel will not accept responsibility for any items left behind and cannot accept responsibility for the safe return of the items. If you arrive home and notice you have forgotten something please contact the hotel on +34 971 347774.

Is there an ECO Tax to pay on check in?
Yes, you will be required to pay €2.20 per person per night ECO Tax when you check in. Please have this money ready before you check in. 

Is there a charge if I loose my Hotel wristband?
Yes, please keep your hotel wristband securely on your wrist at all times. The wristbands is not only your room key but also your entry ticket to all the hotel events. If you loose your wristband there is a €35 charge to replace it.  

How do I contact a member of the Applebum team?
To contact a member of the Applebum team you can message us via facebook messenger and we will get back to you as soon as possible.